Jelića 4, 71000 Sarajevo +387 33 238 099

Terms and Conditions

Terms and Conditions for Group Bookings

(1) You will be required to pay a 25% deposit within 2 weeks of the invoice being produced to confirm your reservation. Note that no bookings are confirmed unless the deposit has been received by us.

(2) The remaining balance of 75% will have to be paid at least 1 month before arrival.

(3) If you are making a last minute booking with an arrival less than 6 weeks away, you will be required to pay your booking in full within 2 weeks of the invoice being produced in order to confirm your reservation.

(4) Please note we are unable to order group services until payment has been received.

(5) If you cancel your group reservation less than 30 days before arrival, please note that no refund will be given. If you cancel your reservation more than 30 days before arrival, the 25% deposit will not be refunded.

(6) Cancellation due to Natural disasters: In light of current matters, if you need to cancel your group reservation, we will still need to receive written cancellation from you. Hostel Franz Ferdinand Sarajevo reserves the right not to refund the full amount, however you may use this balance towards credit on another booking. This reservation must be booked within the next 3 to 6 months after the original cancellation date.

(7) A credit card is required on arrival as a deposit in case of any damage or loss caused by the group during its stay. The card shall belong to the person present with the group on arrival.

(8) Rooms are ready for check-in after 14.30 on the day of arrival. If you arrive before, please let us know so we can try to organize a luggage room depending on availability.